Bookings will be confirmed only after full payment is received. Once the payment is processed, a confirmation voucher will be sent to the customer. Passengers must arrive at the time stated on the confirmation voucher, with a minimum of 45 minutes prior to the scheduled flight.
All passengers are required to present a valid government-issued ID or official identification card at check-in.
Weather-related Cancellations If flights are canceled due to adverse weather conditions or other unforeseen factors beyond our control, no charge will be applied. Passengers can opt for rescheduling or receive a full refund if the flight cannot be rescheduled.
To ensure safety, each passenger must comply with the weight restrictions
Note: If a passenger’s weight exceeds the aircraft’s capacity, we reserve the right to cancel or reschedule the flight.
Passengers must wear seatbelts securely throughout the flight and remain seated at all times. Any disruption to the flight caused by behavior that compromises safety will result in refusal of service.
We welcome people of determination to fly if accompanied by an assistant who can assist with boarding and disembarking. Our staff is unable to assist with personal mobility.
We collect personal information that you provide to us when booking a flight, subscribing to newsletters, or contacting our support team. This may include:
Passengers found to be under the influence of alcohol or drugs, or appear intoxicated, will be denied boarding. There will be no refund in such cases. All passengers must comply with UAE GCAA safety regulations regarding alcohol consumption during the flight.
The following items are strictly prohibited on board
Note: Passengers are prohibited from carrying items that may jeopardize safety during the flight.
Dubai Helicopter Ride is not liable for any flight delays, cancellations, or disruptions caused by circumstances beyond our control, including severe weather conditions, technical issues, or any other unforeseen event.
By booking a flight, the passenger agrees that a valid passenger manifest, which includes the passenger’s passport details, serves as proof that the service was rendered. Any chargeback claims will be invalidated by this document.
For safety and comfort, passengers are advised to wear appropriate clothing
Dubai Helicopter Ride reserves the right to refuse boarding if dress code policies are not followed.
Flights are subject to availability, weather conditions, air traffic control regulations, and unforeseen factors. We recommend confirming flight availability before making travel plans.
Rates may change during peak seasons, public holidays, or special events. We advise passengers to confirm rates before booking, as quoted prices may not apply during high-demand periods.
The flight route and duration are subject to change based on air traffic control regulations and other factors beyond our control. Passengers will be informed of any changes prior to departure.
We reserve the right to refuse service to any passenger whose behavior is deemed unsafe or disruptive to others. Passengers must comply with the crew’s instructions to ensure the safety and comfort of all involved.
Casual photography and video are permitted, but professional equipment (e.g., iPads, selfie sticks, or cameras with lenses greater than 400mm) are prohibited unless prior approval is obtained from the relevant Dubai authorities. Dubai Helicopter Ride reserves the right to use any photos taken for promotional purposes.
Our prices fluctuate based on demand and other factors. During high-demand periods, surcharges may apply. Special pricing applies during festive dates and holidays.
For further inquiries or clarification on any terms, you can contact us via
