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Privacy policy

At Dubai Helicopter Ride, we value the privacy and security of our customers. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and the steps we take to ensure your information remains secure. By using our website and services, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal information that you provide to us when booking a flight, subscribing to newsletters, or contacting our support team. This may include:

  • Personal Identification Information: Name, email address, phone number, and billing address.
  • Flight Information: Flight booking details such as date, time, passenger count, and preferences.
  • Payment Information: Credit card details or other payment method information.

We use the information we collect to:

  • Process and confirm your flight bookings.
  • Communicate with you regarding your booking and flight details.
  • Provide customer support and respond to inquiries.
  • Improve our website, services, and marketing efforts.
  • Send promotional emails or newsletters (if you have opted in).

We employ industry-standard security measures to protect your personal data. These include secure payment processing, encryption protocols, and regular security audits to ensure your information is safe from unauthorized access, alteration, or disclosure.

However, while we strive to protect your information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:

  • Service Providers: Third-party companies who assist in providing our services (e.g., payment processors, email marketing providers).
  • Legal Requirements: If required by law or a legal process, we may disclose your information to comply with legal obligations.

We use cookies and other tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, improve website performance, and track usage to analyze trends. You can control cookie settings in your browser, but disabling cookies may affect the functionality of our site.

  • Minimum Age Requirement: Passengers must be at least 2 years old to fly with Dubai Helicopter Ride. Children under 2 years old are not permitted on board.
  • Children between 2 and 12 years of age are required to purchase their own seat and must be accompanied by a guardian throughout the flight.
  • Adults (age 18 and older) are considered full passengers and are responsible for their own booking and adherence to the terms and conditions.
  • Passengers under the influence of alcohol or drugs or with behaviors that may disrupt the safety of the flight may be refused service, regardless of age.

You have the right to:

  • Access and Update: You can access, correct, or update your personal information by logging into your account or contacting us directly.

Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails, you can unsubscribe using the link provided in the email or contact us to remove you from our mailing list.

Dubai Helicopter Ride takes passenger safety very seriously and ensures all safety protocols are followed during the flight. However, in the unlikely event of an accident, including but not limited to a crash, Dubai Helicopter Ride will not be held responsible for any personal injury, loss of life, or damage to personal property that may occur.

We urge all passengers to follow the instructions of the flight crew and take necessary precautions to ensure their own safety. Your safety is our top priority, and we are committed to providing a secure flying experience.

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the bottom of this policy. Please review this page periodically for updates.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Phone: +971 585 971 234
  • Email: booking@dubaihelicoptersride.com